How can I place an order? What payment methods do you accept?+
TT Transfer, Full Currency Payment, Alibaba Payment, Western Union, Paypal, Payoneer
Customer pays 30% in advance, production is completed within 14 days, shipment is made after final payment. Your financial information is handled with the utmost security.
Email: drone@honormuch.com
Contact: Liam
Whatsapp/Wechat: +86 18354265269
Can your drones fly autonomously?+
Yes, our drones can fly autonomously. This auto-pilot system is provided for free.
You only need to map the plan routes on APP then the drone can fly according the routes you planed.
Does it have RTK?+
Yes, we have RTK. It’s optional part, not included in standard kit, RTK costs USD4000. Currently the RTK with base station on the market is USD4000. Other RTK with internet version is cheaper but it can’t work in overseas.
Our drone’s itself without RTK accuracy is about 50CM, generally it’s enough for ordinary use. We don’t generally recommend customer spending USD4000 to order RTK. How do you think about it?
Is the drone waterproof?+
Yes, the whole drone is waterproof and dust proof, and the motor waterproof level is IP56.
Can we operate the drone in car? +
Yes, but make sure you can see the drone position during working, and open the door and window of the car to keep the signal well.
What about warranty?+
Warranty: 3 years for drone frame, 3~12 months for accessories and wearing spare parts. Please refer to the Warranty Policy for details.
Where is Hoch Drone's headquarters located?+
Hoch Drone's headquarters is located in China. Address: 3/F, 3/Bldg, 13426 Yuqing Str, Weifang, Shandong 261061, China
Are you manufacturer?+
Yes. Hoch Drone is a leading & professional drone solution provider with 9 years R & D experiences. The price of our drones is very competitive . Share you a video of our company: https://www.youtube.com/watch?v=9KFv-ssuWBI
What certificates do you have for your products? +
Our products have got CE, FCC, RoHS, ISO 9001 certifications and acquired 40+ patents, and have been exported to 102 countries and regions.
And how can we get spare parts?+
All accessories have sufficient inventory, and can be shipped within 3 days of your order. Under normal circumstances, the express delivery is about 7 days.
What are the most easily damaged spare parts?/can you recommend some spare parts I need to purchase?+
As you can see the drone frame is made of carbon fiber material, very durable, so only some electronic parts and wearing spare parts are recommended to purchase. Such as propeller blade, centrifugal nozzle, water pump, GPS antenna.
How about maintenance and repair? Do we have to send it back to China?+
Hoch drones are modular designed, all the spare parts can be easily replaced by the users, no need sent back to China for repair. We will provide all the spare parts, maintenance manual and professional online technical support to help the users to solve all the problems.
Do you provide training? Can you come to our country to provide us training service?+
We provide online training and site training.
Online training: we provide English/Spanish user manual, Youtube video and video support by WhatsApp/Wechat/Skype/Zoom
Site training: we provides 3 days free training in our factory.
For distributors who order more than 60 drones we provide free training in their countries.
How do you ship to my country？+
We provide three modes of transportation: sea, air, and express. Some countries have rail transportation. By sea, drone, battery and all the other accessories can be packed in one box and shipped together.
By air/express, battery as dangerous goods must be shipped separately.
You can provide the port name, airport name, city and zip code so that we can help you check the freight.
Can we import the drone as parts?+
Do you have any experience on drone assembly?
Of course, our drones are modular designed, can be easily assembled under our guide. We can disassemble the drone after test, mark all the parts and cables to help you assemble them back easily. And we will also provide you assembly manual and online technical support.
I failed to pay by credit card on Alibaba, why? And what should I do?+
Sorry for that, most likely because of Alibaba's control over credit card risk.
There are five solutions we suggest:
(1)Change another credit cards, try more times or try again tomorrow
(2)Check to see if the balance is adequate, or if there is a daily payment limit
(3)Call your issuing bank to ask if they have restrictions on this payment
(4)Contact the Alibaba customer service to see if they can do any help
(5)Go to local bank to do wire transfer
Alibaba support online payment by credit card, it’ convenient, but some customers said the payment may fail, If that ever happens, need to try more times or change another card.
How about the quality of your drones? I think your price is high. Why?+
Our drones belong to top quality like DJI, but the price belongs to middle, we are not high price at all compared to its quality. Drone its high technology product, like cars and phones, different brands have their own advantages and price range. Our drone is very high quality, we have used best materials, like center board 3mm thickness made by carbon fiber and stable folding joints made of aviation aluminum. They are very practical to use, and most importantly, they are easy to repair with low cost.
So its very important to buy a high quality drone with stable flying as well as low repair cost. It can help you earn much money. In time after sales service can help you solve problems quickly.
By the way, my quotation has included enough batteries for continuous working all day and all optional parts like terrain following radar, obstacles avoiding sensor and spreader tank. If you do demos or only spray 1 hour a day, you can buy the standard kit only. So when you compare the price, please check what parts this price includes, not only see the total price. If you like you can send me your quotation brand, I can make a compare, I have 9 years experience in drones business, I will help to give objective advice.
What’s the MOQ? Do you offer free samples?+
The MOQ is one unit. We don’t offer free samples, but the distributor can get discount price on sample. How many units would you like to buy for the trial order?
